The sound of FAQs
To help you plan your stay at the Boutique Hotel Das Tigra in the best possible way, we have clearly compiled the most frequently asked questions from our guests. Here you will find helpful information about booking, arrival, amenities, and additional services – concise, up-to-date, and transparently answered.
Frequently Asked Questions
Booking & Payment
- Is it possible to make a reservation without a credit card?
- Online bookings via the official website require a credit card.
- For telephone or written inquiries, the booking can exceptionally be guaranteed by prepayment (bank transfer).
- Please contact us directly – we are happy to assist you.
- Which payment methods are accepted at the hotel?
- Cash, debit card (Maestro), and major credit cards (Visa, MasterCard, American Express, Diners Club).
- For corporate clients, invoicing or bank transfer is possible by prior arrangement.
Arrival & Parking
- Does the hotel offer airport transfer? How do I get from the airport to the hotel?
- We are happy to arrange a taxi or limousine service (external provider).
- Travel time: approx. 20–25 minutes (depending on traffic).
- Approximate prices (as of October 2025): about €52 from the hotel to the airport, about €56 from the airport to the hotel; night surcharge €4 (7:00 p.m.–6:00 a.m.).
- Alternative: public transport (e.g., CAT to Wien Mitte, then U3 to Herrengasse).
- Where can I park, and how much does it cost?
- Two partner parking garages nearby.
- Special rate for guests: currently €34 per day (regular price approx. €52/day).
- Details about the garage and access are provided at check-in; maximum entry height 2.10 m.
Stay
- From what time can I check in?
- Guaranteed check-in from 3:00 p.m.
- Early check-in available upon request and subject to availability.
- By what time must I check out?
- Check-out until 11:00 a.m.
- Is a late check-out possible?
- On request and depending on availability on the day of departure.
- Fee from €25 depending on the duration of the extension.
- Can I store my luggage before check-in or after check-out?
- Yes, free luggage storage on the day of arrival and departure in a lockable luggage room.
- May I stay in the hotel after checking out?
- Yes, you are welcome to stay in the lobby or at the hotel bar until your departure (open 24/7).
- Is the hotel accessible at night?
- Yes, reception is staffed 24 hours a day; the entrance is open around the clock.
- Are pets allowed in the hotel?
- Yes, please register in advance; generally one dog (up to medium size) or one cat per room.
- Cleaning fee: €45 per pet per day.
- Assistance dogs are of course allowed free of charge.
- Is smoking allowed in the hotel?
- No, this is a non-smoking hotel – smoking in rooms and indoor areas is prohibited.
- A smoking area is available in front of the hotel entrance.
Rooms & Amenities
- Do the rooms have air conditioning, and how does it work?
- Yes, individually adjustable air conditioning during the warmer months.
- The air conditioning automatically switches off when a window is open.
- Operation is adapted to outdoor temperatures (environmentally certified hotel).
- Can the windows be opened?
- Yes; the air conditioning switches off automatically when windows are open.
- Can the room be darkened sufficiently?
- Yes, blackout curtains ensure good darkening.
- Do the rooms have a safe?
- Yes, every room has a safe (laptop size). Our team is happy to assist if needed.
- Is there a minibar in the room?
- Yes, stocked with soft drinks and beer; 24/7 beverages available at the lobby bar.
- Are hot drinks available in the room?
- Yes, complimentary coffee and tea set (kettle, tea, instant coffee, cups).
- Do you offer allergy-friendly bedding or rooms?
- Yes, allergy bedding upon request; rooms with parquet floors are available.
- Can I get a different pillow or blanket?
- Yes, various pillow options and additional or decorative blankets are available upon request.
- Are bathrobes provided in the room?
- Yes, bathrobes are available in every room.
- Can I use an iron in the room?
- Iron and ironing board will be delivered to your room upon request free of charge.
- Is the hotel barrier-free (wheelchair accessible)?
- Elevators and accessible entrances available; many areas are step-free.
- Please inform us of any special needs when booking – we will find a suitable solution.
Dining (Breakfast & Bar)
- When is breakfast served and how much does it cost?
- Breakfast hours: Mon–Fri 6:30–10:30 a.m.; Sat, Sun & public holidays 7:00–11:00 a.m.
- Extensive buffet with hot/cold dishes, pastries, fruit, juices, coffee & tea.
- Price: €25 per person/day (if not included in the room rate).
- Does the breakfast buffet offer gluten-free, lactose-free, or vegan options?
- Yes, corresponding products are available as standard (e.g., plant-based milk, gluten-free pastries).
- Anything missing? Just ask – we will find a solution.
- Is there a restaurant in the hotel for lunch or dinner?
- No in-house à-la-carte restaurant.
- Many excellent restaurants are within walking distance; we are happy to advise and make reservations.
- On request, delivery from selected partner restaurants to your room.
- Does the hotel have a bar and what are its opening hours?
- Yes, the lobby bar is open 24/7 with a wide selection of drinks.
Service & Extras
- How does the hotel Wi-Fi work?
- Free high-speed Wi-Fi throughout the hotel.
- Network “Tigra Hotspot” (no password required); confirm the terms of use – and you’re online.
- Do you offer laundry service (cleaning/ironing)?
- External cleaning service for a fee, Mon–Fri: if handed in by 8:30 a.m., returned the same day around 8:00 p.m.
- Saturday +50% surcharge; no service on Sunday.
- Can I print something or use a computer at the hotel?
- Business corner in the lobby with PC and printer (free printing, e.g., boarding passes).
- Our team will gladly assist and provide office supplies if needed.
- Can the hotel organize tickets, tours, or transfers for me?
- Yes, e.g., Vienna City Card, Hop-On/Hop-Off, city tours, Danube cruises, concert tickets, taxis/transfers.
- I forgot something important at home – can the hotel help?
- Yes, many amenity items (e.g., toothbrush, razor, sewing kit, plasters) are available free of charge at reception.
- Can I exchange money at the hotel?
- Foreign currency exchange is not available; please use a bank or exchange office.
- Exchange of large euro notes for smaller ones/coins possible at reception.
- Can I rent a bicycle at the hotel?
- No in-house rental; we can arrange rental bikes or provide information about Citybike stations.
- Can I store my own bicycle at the hotel?
- Yes, small bicycle garage available; please reserve space in advance if possible.
- Is there a gym or wellness area in the hotel?
- No public in-house spa/fitness room.
- Partnership with “Holmes Place” (3-minute walk), special rate for guests (except solarium, massages, special treatments).
- Two suites feature private infrared saunas, available upon request.
- Can I borrow an umbrella at the hotel?
- Yes, available free of charge at reception or the hotel entrance.
- Do you have adapters for sockets and chargers?
- Yes, adapters for 220 V EU plugs and some smartphone chargers are available free of charge.
- Do you offer yoga mats or fitness equipment to borrow?
- Yes, yoga mats available on request; small equipment (e.g., resistance bands) subject to availability.
- Are ice cubes or cooling packs available?
- Ice cubes available anytime at the bar; cooling packs for medical use upon request.
- Are city maps of Vienna available at the hotel?
- Yes, complimentary city maps at reception; with route explanations and tips upon request.
Surroundings & History
- How far is it to St. Stephen’s Cathedral (Stephansplatz)?
- About 10 minutes on foot – central location in the 1st district.
- Many old town sights are within easy walking distance.
- Can you recommend nearby restaurants?
- Numerous excellent restaurants nearby (Viennese cuisine, Italian, sushi, etc.).
- We provide personal recommendations and are happy to make table reservations.
- Is there a supermarket nearby?
- Several supermarkets within approx. 5 minutes on foot (e.g., Spar Gourmet, BILLA, Hofer).
- Which public transport connections are available?
- U3 “Herrengasse” ~3 min walk; “Stephansplatz” (U1/U3) ~10 min walk.
- Bus lines 2A/3A and trams on the Ring (1, 71, D) and “Schottentor” (1, 2, 37, 38, 40A) within walking distance.
- City maps and route guidance available at reception.
- Where is the nearest Hop-On/Hop-Off bus stop?
- State Opera (Opernring, Stop No. 1) and Burgtheater/Universitätsring ~10 min walk.
- Tickets are available directly at reception.
- What is Mozart’s connection to the Boutique Hotel Das Tigra?
- Wolfgang Amadeus Mozart lived in the building that now houses the hotel in 1762 and 1773.
- In 1762 he performed a concert before Empress Maria Theresa; the building was then a residence of the Fischer family.
- Why is the hotel called “Das Tigra”?
- The name derives from the address “Tiefer Graben”: “TI” (Tiefer) + “GRA” (Graben).
- Why is there no 4th floor in the hotel?
- Architectural peculiarity due to three connected historic buildings of different heights; to align levels, the number 4 was skipped.
- Has the building always been a hotel?
- No, originally a townhouse (16th century); converted into a hotel in the 1970s and family-run ever since (third generation).
Business & Meetings
- Is there a workspace for business travelers?
- Yes, business corner in the lobby (PC & printer) and free Wi-Fi throughout the hotel.
- Rooms equipped with desk, telephone, and ample sockets.
- Does the hotel have conference or seminar rooms?
- Fully equipped seminar room with daylight for up to 24 people (various seating arrangements).
- For smaller meetings (up to approx. 6 people), the Business Suite is suitable.
- Conference equipment: projector, screen, flipchart, Wi-Fi, moderation materials, etc.
Health & Safety
- What should I do if I get sick during my stay?
- Please inform us – we can arrange a doctor (house call) or provide the nearest pharmacy information.
- In an emergency, we will call the ambulance; pharmacies on duty and hospitals are easily reachable.
- Does the hotel meet current safety standards?
- Yes, all local regulations and safety standards (e.g., fire protection, emergency lighting, hygiene) are met.
- 24/7 staffed and trained reception; environmentally and safety-certified hotel.
- Information note
- Information as of October 2025. Subject to change.